Delivery & Returns
At Cushion Connection, we strive to provide you with a seamless shopping experience. Here are the details regarding our delivery process:
Order Processing: Once your order is placed, our team will process it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times: Once the order has been processed, our standard delivery times are around 2-3 Days or 5-10 Days. You can check the delivery times on the product page.
Delivery Fees: Delivery fees will be calculated based on the amount of your order, we currently offer free standard delivery on orders over £50.
Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or the shipping carrier's website.
Delivery Issues: In rare cases where there are unforeseen delays or issues with your delivery, we will promptly notify you via email or phone. We appreciate your understanding and patience during such situations.
Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process. Here are the key points of our return policy:
Eligibility: To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons. Please refer to the specific product page for any restrictions.
Return Process: To initiate a return, please contact our customer support team within 14 days of receiving your order. They will provide you with a Return Authorization (RA) number and guide you through the return process. Returns received without an RA number may not be accepted.
Return Shipping: The cost of return delivery will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3-7 business days. Please note that the original shipping charges are non-refundable.
Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund as per your preference.
If you have any further questions or need assistance regarding our delivery and returns process, please don't hesitate to contact our customer support team. We're here to help!